Local engineers for your Texecom alarm
Texecom Premier Elite is a common alarm panel in homes and businesses across Lanarkshire. If yours came with the house, the company that installed it has stopped trading, or the yearly service has slipped, a local Texecom alarm engineer from Tyger Security can take it on. We have been protecting homes and businesses across Scotland since 2011, and we are SSAIB approved for intruder alarms and CCTV.
From our Motherwell office and Newmains warehouse we service, repair and take over Texecom systems in Motherwell, Wishaw, Newmains, Carluke, Shotts, Fauldhouse and the rest of Lanarkshire. Tyger Security is an independent installer. Texecom and Premier Elite are Texecom's own brands. We do not claim a Texecom accreditation.
What we do on Texecom systems
- Annual servicing: every zone, sounder and backup battery checked and tested.
- Fault finding on keypad fault and service messages that will not clear.
- Repairs and replacement detectors, door contacts, sounders and batteries.
- Takeovers of Texecom alarms fitted by other installers.
- Help with the Texecom Connect app, and advice where older SmartCom units are no longer supported.
- Monitoring through an Alarm Receiving Centre, if you want someone to respond.
Signs your Texecom alarm needs an engineer
- The keypad shows a fault or service message you cannot clear.
- The alarm goes off for no clear reason, especially on cold or windy nights.
- You do not know the engineer code, or who fitted the system.
- The backup battery has never been changed.
For everyday questions, such as setting, part-setting and changing a user code, our customer support helper walks you through the Texecom keypad step by step. More on what a takeover involves in our post on alarm servicing and takeovers in Lanarkshire.
Texecom questions we are asked
Do you service Texecom alarms that another company installed?
Yes. We regularly service and take over alarms that other installers fitted, Texecom included. We survey the panel, keypads, detectors and signalling, carry out a full service and test, and become the company you call from then on.
My Texecom keypad is showing a fault. What should I do?
Note exactly what the keypad says, then try the steps in our customer support helper, which links to the official Texecom Premier Elite user guide. If the fault will not clear, or the keypad asks for an engineer, book a visit and we will put it right.
I don't know the engineer code for my Texecom panel. Can you help?
Often, yes. Some panels are locked with an engineer code by the original installer. We will talk you through the options for your particular panel, which in some cases means resetting or replacing it. We never give engineer codes out over the phone or online.
My Texecom Connect app has stopped working. Can you fix it?
Usually. Check your phone has internet and the app is up to date, and that the keypad works normally at the property. Older Texecom SmartCom units are no longer supported, so if your app has stopped connecting we can check what is fitted and talk you through the options.
Which areas do you cover?
We are Texecom alarm engineers for Lanarkshire, based at 120 The Loaning in Motherwell with our warehouse at 3A School Road, Newmains, and we cover Wishaw, Carluke, Shotts, Fauldhouse, North and South Lanarkshire and the central belt.
Can my Texecom alarm be monitored?
Yes. An intruder alarm can be connected to an Alarm Receiving Centre, where trained operators verify activations, contact your keyholders and request Police attendance where applicable. See alarm monitoring.
Book a Texecom alarm engineer
Call the office, email our sales team or book an engineer online. We cover Motherwell, Wishaw, Newmains, Carluke, Shotts and Fauldhouse.
More about our intruder alarms, or contact us for a free, no-obligation quote.