Customer support helper

Step-by-step help with your Tyger CCTV recorder, intruder alarm, fire alarm or network connection. Add photos as you go, and if it is still not sorted you can book an engineer. For new systems and quotes, please use our contact page.

This helper needs JavaScriptPlease turn on JavaScript to use the step-by-step helper. You can still book an engineer online or reach us through the contact page.

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How it works

Tell us who you are and where the system is.
Add photos of the keypad, panel or screen if you can.
Choose your system and follow the steps from its user manual.
Not sorted? Book an engineer. Your conversation is sent to our team either way.

Fire alarm sounding?

If there is or might be a fire, get everyone out and call 999. Do not use this helper.

Keep your codes private

We will never ask for your alarm codes, passwords, PINs or app logins, and photos should not show them. Engineer codes are held by Tyger and are never given out.

Covered here

Dahua DVR/NVR recorders and the DMSS app, Texecom Premier Elite, Honeywell Galaxy G2, Dahua AirShield, Visonic, Ajax Hub 2, C-TEC CFP/XFP, Advanced MxPro 5 and WISUALARM fire alarms, and homeplug network links.

Book an engineer