Last updated: 3 November 2026
Who we are
Tyger Security Ltd is the controller of the personal information described in this notice. We are a company registered in Scotland, company number SC404886. Our registered office is Stanley House, 69/71 Hamilton Road, Motherwell ML1 3DG, and our office is at 120 The Loaning, Motherwell ML1 3LU.
For any question about your information, or to use any of your rights, email our office at 
, call the office on 07877 633633, or write to us at our office address.
What we collect through our contact and quote form
When you send us a message through our contact form we receive:
- your name and email address (required);
- your company name, telephone number and address (town, post code), if you choose to give them;
- the subject (sales, support, complaint or other), the priority you choose and your message.
The form is sent to us by email. To stop spam, our website also keeps a one-way scrambled (hashed) version of your IP address with the times of recent submissions, and records your IP address in our server log if a message is blocked as spam. Like most websites, our server logs also record visitors' IP addresses for security. We do not use these to identify you.
If you become a customer we also hold the details we need to quote for, install, maintain and monitor your system and to bill you, such as site address, contact details, system details, keyholder details you give us, and payment and invoice records.
Why we use it and our lawful basis
- Replying to enquiries and preparing quotes: to take steps at your request before entering into a contract (UK GDPR Article 6(1)(b)).
- Customers: to carry out our contract with you (Article 6(1)(b)) and to meet our legal obligations, for example tax and accounting records (Article 6(1)(c)).
- Keeping records after the work ends, and website analytics: our legitimate interests in dealing with any questions, warranty claims or disputes, and in understanding how our website is used so we can improve it (Article 6(1)(f)).
- Marketing cookies: your consent (Article 6(1)(a)), which you can withdraw at any time on our cookie policy page.
How long we keep it
- Enquiries that do not lead to work: deleted after 12 months.
- Customer records: kept for 6 years after our last work for you or the end of your contract, to meet HMRC and VAT record-keeping rules and the 5-year prescription period under Scottish law.
- Website analytics data: kept for 14 months.
Who we share it with
We share your details only where needed to provide our services or where the law requires it, and only with trusted parties who are bound to keep your data secure. You can contact us with any questions about how we handle your data.
Your rights
You have the right to:
- access the personal information we hold about you;
- have inaccurate information corrected;
- have your information deleted;
- object to us using your information, including where we rely on legitimate interests;
- ask us to restrict how we use it;
- data portability, receiving the information you gave us in a usable format;
- withdraw your consent at any time, where we rely on consent (for example marketing cookies).
To use any of these rights, contact us using the details above. We will reply within one month.
Complaints
If you are unhappy with how we have used your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, telephone 0303 123 1113.
Cookies
For details of the cookies we use and how to turn them off, see our cookie policy.