Customer support helper

Step-by-step help with your Tyger CCTV recorder, intruder alarm, fire alarm or network connection. Add photos as you go, and if it is still not sorted you can book an engineer. For new systems and quotes, please use our contact page.

This helper needs JavaScriptPlease turn on JavaScript to use the step-by-step helper. You can still book an engineer online or reach us through the contact page.

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How it works

Tell us who you are and where the system is.
Add photos of the keypad, panel or screen if you can.
Choose your system and follow the steps from its user manual.
Not sorted? Book an engineer. Your conversation is sent to our team either way.

Fire alarm sounding?

If there is or might be a fire, get everyone out and call 999. Do not use this helper.

Keep your codes private

We will never ask for your alarm codes, passwords, PINs or app logins, and photos should not show them. Engineer codes are held by Tyger and are never given out.

Covered here

Dahua DVR/NVR recorders and the DMSS app, Texecom Premier Elite, Honeywell Galaxy G2, Dahua AirShield, Visonic, Ajax Hub 2, C-TEC CFP/XFP, Advanced MxPro 5 and WISUALARM fire alarms, and homeplug network links.

Book an engineer

Support from our Motherwell team

Tyger Security looks after CCTV, intruder alarms and fire alarms from 120 The Loaning, Motherwell ML1 3LU. This helper follows the steps in the user manual for the system you have, and you can add photos as you go. We will never ask for alarm codes, passwords or PINs.

If you are getting ready for a new install, see before we start for the DMSS app and SmartPSS. If you were with EMRES Security & Care Solutions, use the EMRES customer page. For a new quote, head to the contact page.

Questions about customer support

Who is the support helper for?

It is for existing Tyger Security customers who need help with a CCTV recorder, intruder alarm, fire alarm or network link we look after. For a new system or a quote, please use the contact page.

What if the helper does not fix it?

You can book an engineer online or call the office. Your conversation is sent to our team either way, so we already have the background.

I was an EMRES customer. Can you help?

Yes. EMRES Security & Care Solutions customers are now supported by Tyger. Start with our EMRES help page for Visonic PowerMaster alarms, or use this helper.

Where are you based?

Tyger Security is at 120 The Loaning, Motherwell ML1 3LU, with a warehouse in Newmains. We support customers across Lanarkshire and further afield in Scotland.